Why we do what we do
The Incident Technology Solutions Group is a coalition of federal, state, and local agency professionals united by a single purpose:
To advance incident management through the creation and implementation of technology solutions that improve efficiency, safety, and accountability.
Our solutions are designed to save time, reduce costs, lower risk, and increase operational output — built from real field experience for those who serve.
Our SMEs draw from incident operational and support experience — ranging from initial response to complex incident management assignments — giving them firsthand exposure to where existing processes fall short.
We develop modern, deployable technology solutions designed specifically for the incident management environment. Our tools are designed to work in fast-paced environments, be easily accessible, intuitive, and available without extensive training or infrastructure.
Our solutions are built to evolve. Through real-world use, ongoing field feedback, and continuous collaboration with the people who rely on them, we actively monitor performance and refine our tools to meet the changing demands of incident management.
Solutions in development and in the field
ShiftTicket is a digital shift platform built for the wildland fire and incident management environment. It replaces handwritten, paper-based shift tickets (OF-297) with clean digital forms that can be created, signed, and submitted from any device — even working offline. By eliminating illegible handwriting, lost paperwork, and the back-and-forth of chasing signatures, ShiftTicket improves accuracy, speeds up payment, and gives contractors, supervisors, and finance teams a single organized record from Day 1 through Demobilization.
Visit ShiftTicket.com →FASTPASS is an Incident Access System that resources use during an assignment to obtain services and support, while providing real-time utilization data to help teams react to evolving incident needs.
FASTPASS benefits individuals by:
FASTPASS benefits incident by:
We are actively seeking to expand our innovation team and welcome participants who want to be a part of our efforts to improve incident management through technology. If you have field experience, technical skills, or simply a passion for building better tools for those who serve, we want to hear from you.
Click HereField experience meets technology
The Incident Technology Solutions Group was founded in 2024 by professionals from federal, state, and local government agencies who are deeply committed to solving problems, increasing productivity, and ideally improving the quality of the Incident Experience for all parties involved.
Our members are practitioners from varying roles within the emergency response and incident management world, who have a common interest in wanting to see change occur for the greater good.
The solutions we innovate and create are developed based on information obtained from actual field experience, tested in operational environments, and offered to those we serve alongside.
Questions, feedback, or want to get involved?
We're always looking for input from the field. Whether you have feedback on one of our tools, an idea for a solution that doesn't exist yet, or you'd like to collaborate — we'd like to hear from you.
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